Help Center · Shipping, returns & disputes
The item isn't as described
How to open a dispute, what evidence helps, and how it resolves.
If a piece arrives damaged, materially different from its photos, or with flaws that weren't disclosed, you're covered — your payment is still held on our side.
Open a dispute within 72 hours
The clock starts at delivery. Write in with your order reference, what's wrong in a sentence or two, and clear photos of the issue next to the listing photos. That's genuinely all we need — disputes with photos resolve in a day or two; disputes without them take much longer.
We review both sides and decide where the held payment goes. If the dispute stands, you return the piece (we send a label) and your refund releases when tracking shows it heading back.
What isn't covered
Fit and change-of-mind aren't disputes. Check the photos, the condition, and any listed flaws before buying. Many sellers add measurements too. When they're there, use them. Flaws that were disclosed in the listing aren't disputes either. Read the flaws section before you buy; sellers are required to fill it in honestly.
Read this and still stuck? Then it's worth a person's eyes — and mention what you've already tried.