Help Center · Shipping, returns & disputes
Where is my order?
Shipping windows, tracking, and what counts as late.
Sellers ship within 7 days of the sale. You'll receive tracking by email the moment it's scanned by the carrier.
No tracking after the window closes? First check your spam folder for the tracking email. If it's genuinely not there, that's a fair reason to write in — include your order reference and we'll chase the seller the same day.
Read this and still stuck? Then it's worth a person's eyes — and mention what you've already tried.